Carlos Esteban Reyes Sanchez, Angel Vinicio Valencia Ramos, & Paola Fernanda Castillo Castillo. (2025). Improving Quality in Service Processes through the Strategic Implementation of the SERVQUAL Neutrosophic Statistical Model. Neutrosophic Sets and Systems, 89, 235-243. https://fs.unm.edu/nss8/index.php/111/article/view/6890