T.DEEPIKA; K.JULIA ROSE MARY. SV NM/NM/c Queuing Model with Encouraged Arrival and Heterogeneous servers. Neutrosophic Sets and Systems, [S. l.], v. 60, p. 268–286, 2023. Disponível em: https://fs.unm.edu/nss8/index.php/111/article/view/3764.. Acesso em: 8 jun. 2025.