Comparative analysis of AHP, FAHP and NeutrosophicAHP based on multi-criteria for adopting ERPS

Abstract

Management business has successfully forced enterprises to rebuild its process and
adopt technology that help in integrating all process across different departments, analysis
information in real-time, improve decision-making. ERP is a key information system for these
purposes. There are many criteria in choice ERPS based on enterprise and application. Hence,
there are many consulting firms with huge number of experts and technicians in carrying out
analysis, evaluation ERPs and supporting IT-department in enterprises in selecting suitable
ERPS. As many systems are semi-similar in features or semi-suitable for specific organization
which leads to confusing decision making. Hence, using Multi-criteria decision method
(MCDM) is essential. Using decision-making tools doesn’t mean missing data or information
about what decision is made for. But sometimes more information creates a confusing
decision as in this case-study. The case-study covers two main folds; it provides proposed
criteria of ERPS adoption and studies their weights, then decision making process that is
established by AHP, FAHP and Neutrosophic-AHP. It compares between the results of these
approaches and measures the priority/weight effect of adding sub-criteria. This study
provides a comparative analysis of AHP, FAHP and Neutrosophic-AHP. This paper
contributes in emphasize the accuracy of Neutrosophic set in decision making. It also
emphasizes on importance of using multi-criteria (criteria and factors) in designing decision
model special in information system that have many factors for one aspect. The paper also
contribute in ERPS field by providing criteria that help decision maker board in adopting
ERPS cares on enterprise's culture, vision and business processes.