Design and Application of A Questionnaire for the Development of the Knowledge Management Audit Using Neutrosophic Iadov Technique

Abstract

This paper aims to design a new kind of questionnaire to be applied in the Knowledge Management audit. For illustration purpose, we analyse the knowledge management audit in a grain storage and conservation company. This proposal is based on 18 well-known questionnaires to audit knowledge management. We recommend using neutrosophic Iadov to process the obtained answers. Neutrosophy is combined with Iadov technique to model uncertainty and indeterminacy which characterize the possible answers given by the interviewed persons, as well as to evaluate according to a linguistic scale. Our contribution is that we propose a more generic questionnaire on knowledge management audit which can process indeterminate information and knowledge, and additionally we confirm it with one case study.