Prioritization internal factors in the emergency service of the “Luis Gabriel Dávila” Hospital that cause the reentry of patients within 48 hours, based on neutrosophic DEMATEL

Abstract

A high incidence of patient readmission in a hospital is a public health problem to consider. This
investigation aims to address this problem at the "Luis Gabriel Dávila" hospital in the Province of Carchi, Ecuador,
in its emergency area, where readmission incidence is considered in a time span of 48 hours. For this end,
Neutrosophic DEMATEL method was used as the technique that studies the cause-effect relationships to allow
decision-making in the problems solution of this type. Neutrosophic DEMATEL includes the modeling of
indeterminacy due to the lack of information, or contradictory, paradoxical or inconsistent information. This paper
uses a scale of linguistic terms, which is an advantage for experts to emit their criteria. A team of three experts is
selected, who evaluated twelve factors related to this topic