Neutrosophic interrelationship of Key Performance Indicators in an accounting process

Abstract

This paper is an investigation on the interrelationship among some financial performance indicators of
the company "Zambrano Loor Naira Narcisa" located in the city of Santo Domingo, Ecuador. The study is conducted
because this company presents some difficulties in this regard. In order to guarantee the profundity of the analysis,
we apply the technique of dynamic study of Neutrosophic Cognitive Maps, where the cause-effect relationship
among the indicators is described and established; in addition it is provided the causal connecting weights between
each pair of indicators. Four experts have made the evaluations. The advantage of neutrosophic cognitive maps over
fuzzy cognitive maps is that the former maintains the modeling of the uncertainty of the latter, and also offers the
possibility of incorporating indetermination, thus constituting a more realistic source to assess cause-effect
relationships.