Neutrosophic Iadov for measuring of user satisfaction in a virtual learning environment at UNIANDES Puyo

Abstract

In present, the university education promoted by the Regional Autonomous University of Los Andes, Ecuador,
is supported by a Virtual Learning Environment. This is the fundamental reason that originated this research, for knowing
if the use of the Virtual Learning Environment has either a positive or negative effect on the teaching-learning process in
this university, especially in the Puyo campus. To carry out this work we consider the academic cycle April-August 2018.
A survey was conducted in a unique environment and was applied to teachers and students, such that their opinion on the
use of this tool is investigated. The processing of data of the survey was based on the neutrophic Iadov technique. Iadov
technique consists of a set of three closed questions, and in addition an undetermined number of open questions that are
processed by a logical tree that combines every triple of possible answers with a number that serves to logically evaluate
such a combination. Neutrosophic Iadov generalizes the Iadov technique in order to take into account the indeterminacy
that is typical of any evaluation. Therefore, this method is more accurate than its precedent.