Evaluation of actions to implement quality management and institutional projects in UNIANDES-Quevedo University a neutrosophic approach

Abstract

The processes of quality management and human vocational training constitute an important element to be
measured in higher education organizations. Quantifying its impact makes it possible to project the organization to improve
this indicator. However, consolidating the processes of quality management and institutional development for the
achievement of professional human development of excellence at the UNIANDES-Quevedo University represents an
unresolved task. The present investigation proposes a solution to the problem posed from the development of a method to
measure the implementation of quality management in institutional projects. The method bases its operation by
neutrosophic numbers and uses a multicriteria approach. The proposal is applied as a case study at the UNIANDESQuevedo University, from which it was possible to quantify its implementation rate.