Neutrosophic statistical analysis of the use of usability metrics in the requirements engineering process for mobile applications

Abstract

Usability is one of the most important functional requirements to be considered in the requirements definition stage of mobile application development, if we want to obtain a quality product that meets the end user's expectations. However, despite being a critical factor for the success of mobile applications, this requirement is little considered in the requirements definition phase, since most mobile application developers who consider usability make use of metrics such as efficiency, effectiveness, satisfaction, production, accessibility, among others in the design and testing phases of mobile applications, leaving aside the importance of usability within software requirements engineering. A mixed research approach with a cross-sectional design was used. The objective of the research is to perform a neutrosophic statistical analysis on the use of usability metrics in the requirements engineering process for mobile applications. Once the data obtained were applied and tabulated, the results were inter-preted and have an adequate level of validity, since the neutrosophic allowed obtaining results with a higher level of accuracy and reliability.