Selection of Criteria for the Prioritization of Information Technology Services in a Neutrosophic Environment

Authors

  • Luis Javier Molina Chalacan University of Regional Autónoma de Los Andes. UNIANDES
  • Marco Antonio Checa Cabrera University of Regional Autónoma de Los Andes. UNIANDES
  • Luz Marina Aguirre Paz direccionadmision@uniandes.edu.ec
  • Robert Vinicio Lalama Flores University of Regional Autónoma de Los Andes. UNIANDES
  • Arlen Martín Rabelo Exxis, Avda. Aviadores del Chaco N° 1669 c/ San Martin; Edif. Aymac I, 4to. piso, Asunción, Paraguay

Keywords:

information technology, services, selection criteria,, neutrosophic AHP, Pareto

Abstract

Nowadays, the provision of quality service should be the main goal of service companies. Those that provide
information technology services have a greater challenge since technology is rapidly updating and pleasing customers in an
enjoyable way is essential. The selection of certain criteria that allow prioritizing which client an information technology service
is provided to, allows optimizing the working time of developers and technicians depending on the type of service demanded.
Therefore, the objective of this work is to determine what criteria are necessary to develop software that allows prioritizing
information technology services. We applied the Saaty AHP multicriteria method from the neutrosophic perspective by selecting
the criteria from a Pareto Diagram.

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Published

2021-08-06

Issue

Vol. 44 (2021): Neutrosophic Sets and Systems, {Special Issue:Impact of neutrosophic scientific publication in Latin American context}

Section

SI#1,2024: Neutrosophical Advancements And Their Impact on Research

License

Creative Commons License

This work is licensed under a Creative Commons Attribution-NonCommercial-ShareAlike 4.0 International License.

 Creative Commons Attribution (CC BY) license.

How to Cite

Molina Chalacan, L. J. ., Checa Cabrera, M. A. ., Aguirre Paz, L. M. ., Lalama Flores, R. V. ., & Martín Rabelo, A. . (2021). Selection of Criteria for the Prioritization of Information Technology Services in a Neutrosophic Environment. Neutrosophic Sets and Systems, 44, 378-387. https://fs.unm.edu/nss8/index.php/111/article/view/2707