Analysis of the Impact of Soft Skills on Organizational Competitiveness in Cotopaxi through Modeling of the Plithogenic IADOV

Abstract

Training plays an important role in the development of skills and organizational competitiveness. In Cotopaxi, a misalignment was identified between employees and organizational objectives concerning organizational performance and human development. Consequently, this study analyzed the influence of soft skills, the elimination of skill gaps, adherence to standards, and organizational alignment on job satisfaction and performance, aiming to enhance organizational competitiveness. The plithogenic IADOV method was applied to evaluate satisfaction levels and the interrelationships among these dimensions. Findings indicated significant dissatisfaction among employees across all assessed dimensions, underscoring the urgent need for training programs focused on soft skills. It was concluded that closing existing skill gaps and fostering the development of soft skills are essential steps toward reducing training needs and enhancing both organizational performance and competitiveness.