A Multi-Criteria Decision-Making Approach with Hyper Soft Set to Teaching Quality Assessment in English Language and Literature

Abstract

 The training ground for professional English speakers is the English departments of colleges and 
universities. Economic development and international interactions are impacted by the quality of their 
instruction. This study created an evaluation method with for evaluating the quality of English language 
and literature using questionnaire surveys, interviews, and a review of the literature. The multi-criteria 
decision making (MCDM) method is used in this study to evaluate the English langue and literature. 
Neutrosophic set is integrated with the MCDM method to deal with uncertainty and value information. 
This study uses the CRITIC method to compute the criteria weights. The CRITIC method is used under the 
neutrosophic sets and hyper soft set (HSS) to deal with various criteria. This study uses six main criteria 
and 23 sub criteria to be evaluated and select the highest importance criterion in decision making problem. 
Three experts are evaluated the criteria. The results show the Pedagogical Competence of Educators of 
English Language has the highest rate.

DOI: 10.5281/zenodo.14708724