Quality Evaluation in Hospital Operations Management Using Multi-Criteria Decision-Making with Plithogenic Approach to Address Uncertainty and Enhance Decision-Making Processes

Abstract

Coordination of medical facilities' operations depends on operations management. Hospitals 
must function effectively to meet the medical demands of their patients, who get critical and emergency 
treatment. The decision support system for Quality Evaluation in Hospital Operations Management is 
created in this study. Plithogenic sets and multicriteria decision-making (MCDM) form the foundation of 
this decision assistance system. The study presents a novel approach to evaluating and rating Hospital 
Operations Management. Alternatives are ranked using the plithogenic reference-based normalization 
alternative ranking (RBNAR) technique. Thus, the algorithm for plithogenic-RBNAR is constructed and 
presented. An analysis of Hospital Operations Management is conducted using the new hybrid decision 
support model. The plithogenic-RBNAR hybrid method's applicability is supported by the research 
findings. The case study and sensitivity analysis results support the plithogenic-RBNAR hybrid model's 
robustness and applicability.  

DOI: 10.5281/zenodo.14759345