Neutrosophic Evaluation of Patient-Centered Care in Ecuador

Abstract

 The perception of Ecuadorian patients about medical care and the implementation of Patient-Centered Care (PCC) is 
a topic of profound relevance in the current health system. Lack of effective communication, variability in experiences, and lack 
of awareness are some of the deficiencies that influence patients' perceptions and criteria. In this context, the general objective 
of this neutrosophic evaluation is to identify the positive and negative aspects of PCC, as well as the perception of patients. The 
results revealed that the Personal Experience (PE) of the patients is a predominant factor in the acceptance of PCC. Positive 
experiences, such as effective communication and active participation in health decisions, generated positive perceptions. The 
conclusions highlight the need to improve communication, education, and institutional support to promote patient-centered care 
in Ecuador and address the indeterminacies present in the general perception.