Choice of Suitable Referral Hospital to Improve the Financial Result of Hospital Operations and Quality of Patient Care under a Neutrosophic Environment

Abstract

The referral cooperation hospital choice has been studied to better rationalize the allocation of
healthcare assets and enhance the efficacy of resource utilization. Choosing hospitals to work within a
collaborative referral arrangement is a crucial step in the patient-referral process. A referral cooperative
hospital is chosen after careful consideration of these aspects to guarantee that patients will get the kind of
detailed treatment that is appropriate for their condition. The concept of multi-criteria decision-making
(MCDM) is used due to various criteria. The VIKOR method is the MCDM method used in this paper to
rank the referral cooperation hospitals. The VIKOR method is integrated with the single-valued
neutrosophic set to overcome uncertain information. The single-valued neutrosophic VIKOR method is
applied to a case study in Egypt. We achieved quality of care as the best criterion from the eleven criteria
used.