Use of neutrosophy for the detection of operational risk in corporate financial management for administrative excellence

Abstract

Operational risk is linked to the financial risks of companies. Financial risks are identified as credit risk, liquidity risk, market risk and operational risk, and they significantly affect the operations and results of entities, particularly those with investments. The measurement of operational risk in a qualitative manner implies probability associated with a potential loss of resources, which are linked to the economic and financial management of the institutions. For an adequate detection of risks, techniques, tools and methods applicable to knowledge must be used, such as Neutrosophy, which is favorable for interpreting knowledge that comes from linguistic terms. For this reason, the objective pursued in this work is to detect the operational risk in corporate financial management, for administrative excellence through the use of Neutrosophy.