Linguistic Neutrosophic Sets with Application to Group Decision-Making to Enhance the Work Effectiveness Evaluation of University Counselors

Abstract

 The evaluation of university counselors' work effectiveness in the new era aims to assess 
their performance in areas such as ideological and political education (IPE), psychological 
counseling, academic support, and daily management. The evaluation typically includes counselors' 
performance in guiding students’ thoughts, promoting mental health, crisis intervention, and career 
planning. A scientific and comprehensive evaluation system can improve the quality of counselors' 
work and promote students' holistic development. The work effectiveness evaluation of university 
counselors is multiple-attribute group decision-making (MAGDM). Recently, Exponential TODIM 
(ExpTODIM) and TOPSIS approaches have been introduced to address MAGDM. The 2-tuple 
linguistic neutrosophic sets (2TLNSs) have emerged as a powerful tool for representing uncertain 
data, particularly in the evaluation of university counselors' work effectiveness. In this paper, we 
propose a 2-tuple linguistic neutrosophic Exponential TODIM-TOPSIS (2TLNN-ExpTODIM
TOPSIS) approach to solve MAGDM problems with 2TLNSs. A numerical study on the work 
effectiveness evaluation of university counselors is presented to validate the 2TLNN-ExpTODIM
TOPSIS approach. The major contributions of this research are outlined: (1) Information entropy 
based on score and accuracy functions is developed using 2TLNSs to determine weight information; 
(2) The 2TLNN-ExpTODIM-TOPSIS approach is integrated to handle MAGDM; (3) An illustrative 
example of university counselors' work effectiveness evaluation is provided to demonstrate the 
2TLNN-ExpTODIM-TOPSIS method; (4) Comparative analyses are conducted to verify the 
effectiveness of the 2TLNN-ExpTODIM-TOPSIS approach. 

DOI: 10.5281/zenodo.14119682