Integrated INN-MACONT Framework with Interval Neutrosophic MAGDM: Enhancing Services Performance Evaluation in Library and Information Institutions from the Perspective of User Experience

Abstract

: From the perspective of user experience, the performance evaluation of services in library 
and information institutions focuses on the ease of use, satisfaction, and responsiveness to user needs. 
By analyzing the experiences users gain during service utilization, key factors such as convenience, 
personalization, and efficiency are assessed. User feedback serves as a core basis for improving service 
quality, helping institutions optimize service processes, enhance user engagement, and continuously 
innovate to better meet diverse user needs and expectations, ultimately maximizing the value of the 
services provided. The services performance evaluation in library and information institutions from the 
perspective of user experience is multiple-attribute group decision-making (MAGDM). Recently, the 
MACONT approach was illustrated to put forward MAGDM. The interval neutrosophic sets (INSs) are 
illustrated as a tool for managing fuzzy data during the services performance evaluation in library and 
information institutions from the perspective of user experience. In this work, the interval neutrosophic 
number MACONT (INN-MACONT) approach is illustrated to put forward the MAGDM under INSs. 
Ultimately, a numerical analysis for services performance evaluation in library and information 
institutions from the perspective of user experience is illustrated to validate the proposed approach. 

DOI: 10.5281/zenodo.14192181