Quality Assessment in Higher Education Management using the Modified MARCOS Method with Double-Valued Neutrosophic Numbers: A Case Study

Abstract

Quality is the core and soul of educational management, and educational management is the carrier of 
quality. Only by improving the efficiency and quality of educational management can we promote the 
healthy and long-term development of higher education. In the new era, universities should actively 
introduce education quality assurance theory and advanced management concepts, reform the education 
management quality assurance system, and thus play multiple educational functions such as enrollment 
management, student training, degree awarding, and quality evaluation. Based on the theoretical and 
event exploration of the quality assurance path of higher education management, China's higher 
education will inevitably embark on a unique path of innovative development. The quality assessment of 
higher education management is considered a multiple-attribute decision-making (MADM) problem. 
Recently, the MARCOS approach has been utilized to advance MADM approaches. Double-valued 
neutrosophic sets (DVNSs) serve as optimal decision-making approaches to represent uncertainty in 
data during the evaluation of higher education management in academic institutions. In this research, the 
MARCOS approach is developed for MADM using DVNSs. Subsequently, the double-valued 
neutrosophic number MARCOS (DVNN-MARCOS) approach is proposed for MADM. Finally, a 
numerical example is provided to validate the DVNN-MARCOS model in the context of quality 
evaluation for higher education management. 

DOI: 10.5281/zenodo.14296888