Elevating Service Quality in Mass Sports Events Through Trapezoidal Neutrosophic Weighted Product Models

Abstract

The evaluation of service quality in mass sports events is a structured process 
assessing aspects such as event organization, venue facilities, safety measures, staff 
services, and information dissemination. This evaluation assists organizers in identifying 
strengths and weaknesses, enabling optimization of services to enhance participant and 
spectator satisfaction. This study applies to the Weighted Product Method (WPM) 
integrated with Trapezoidal Neutrosophic Numbers (TNN) to address uncertainties 
inherent in multi-attribute decision-making. By presenting numerical examples and 
comparative analyses, the study demonstrates the effectiveness of the TNN-WPM 
technique. The findings provide a reliable framework for systematically evaluating service 
quality in mass sports events, promoting their development and broader societal impact. 

DOI: 10.5281/zenodo.14346730