Group Decision-Making Model Based on Triangular Neutrosophic Sets for Service Quality Evaluation in Tourism Mobile E-Commerce

Abstract

Triangular fuzzy numbers are frequently used by experts to assess their opinions in the 
group decision-making (GDM) paradigm. In this research, we used neutrosophic because 
preference connections with triangular fuzzy numbers are consistent. In GDM, it is crucial to 
consider the degree of consensus and the consistency of expert opinion. The idea of additive 
approximation consistency is put out for triangular neutrosophic Sets (TNSs) additive reciprocal 
matrices to differentiate the typical consistency. The GDM methodology is used to evaluate 
tourism mobile e-commerce services to select the best one. Two methods are used in this study 
such as SWARA is used to compute the criteria weights and the WASPAS method is used to rank 
the alternatives. 12 criteria and 7 alternatives are collected in this study to be evaluated. The 
results of the sensitivity analysis which is applied in this study show the stability of the rank of 
alternatives under different cases. 

DOI: 10.5281/zenodo.14827068