Neutrosophic model for Analyzing the Effect of the Enterprise Resource Planning Functions on Business Processes

Abstract

In today's dynamic business environment, we seek to improve the efficiency of 
decision-making and operational processes by implementing the Enterprise Resource Planning 
(ERP) systems. The ERP systems provide an integrated database with a single platform that 
supports various functional areas of the organization for improving the management of business 
processes. The implementation of the ERP system requires understanding the effect of each 
function of the ERP system on Business Processes (BP) to maximize its use. Most studies have 
looked at critical success factors that help ERP systems succeed and other related issues, but they 
haven't examined how each ERP function impacts business processes. There are several studies 
that have addressed the ERP systems and different aspects of them, especially the successful 
implementation of the ERP systems; the ERP systems offer many functions and features that can 
help different areas within organizations. So, it's important to examine how these functions impact 
various parts of the organization. This will help improve their use and address any issues. This 
work intends to address the ERP systems with various aspects and their functions. Also, this work 
aims to introduce a neutrosophic model for analyzing the effect of the ERP functions on business 
processes. This work utilizes the neutrosophic numbers to handle uncertainty during the analyzing 
process. The proposed model considers the cost and benefits during the analysis of the effect of 
each function on BP. The proposed model was tested in a case study, and the results showed that it 
is an effective and straightforward new method for dealing with uncertainty. It considers costs and 
benefits during analysis, providing a clear understanding of how each part of the ERP system 
affects Business Processes.

DOI: 10.5281/zenodo.15186444