Citizen Perception of Institutional Communication: A Study with Plithogenic Hypotheses

Abstract

his study employed a mixed-methodology with a quantitative focus to analyze citizen perception of insti
tutional communication. The approach utilized structured surveys with plithogenic scales and was supple
mented by semi-structured interviews. The core methodology involved modeling a central hypothesis using 
neutrosophic logic, which frames citizen perception in triadic terms of acceptance (Truth), rejection (False
hood), and uncertainty (Indeterminacy). To theoretically validate this hypothesis, the study conducted a 
stance detection analysis on scientific literature related to key communication variables like transparency and 
credibility.The results present two main findings. First, direct surveys with citizens revealed that 42% had 
moderate acceptance of institutional messages, 28% showed explicit rejection, and 30% were uncertain. Sec
ond, the theoretical analysis of literature yielded a final Univariate Neutrosophic Probability (UNP) of 
(T=0.58, I=0.32, F=0.10). This result validated the research hypothesis with a 58% probability of truth, while 
highlighting that 32% of the information in the analyzed framework is indeterminate. The convergence of 
these findings confirms that uncertainty is a substantial component of public perception. 

DOI: 10.5281/zenodo.15786274