Triple-Valued Neutrosophic Off for Public Digital Cultural Service Level Evaluation in Craft and Art Museums

Abstract

In the digital era, craft and art museums are increasingly leveraging technology to 
expand access to cultural heritage and engage broader audiences. The transformation of public 
cultural services into digital platforms raises critical questions about service quality, 
inclusiveness, and educational value. This study proposes a comprehensive evaluation 
framework for assessing the service level of public digital cultural offerings in craft and art 
museums. Six key criteria—digital accessibility, content richness, user engagement, usability, 
educational integration, and cultural outreach—form the basis for evaluating seven digital service 
alternatives. Using a neutrosophic set approach, this research analyzes the effectiveness and 
impact of each alternative on enhancing public interaction with cultural content. We use the 
Triple-Valued Neutrosophic Off (TVNOs) to overcome uncertainty and vague information. We 
show definitions and operations of TVNOs. The results demonstrate that immersive technologies, 
interactive tools, and education-oriented digital platforms significantly contribute to higher 
service quality. The findings offer valuable insights for cultural institutions seeking to design or 
refine their digital strategies for greater societal benefit.

DOI: 10.5281/zenodo.15843650