The hybrid CoCoSo decision making model with interval value Neutrosophic set for evaluation the digital maturity of fimrs: Evidence from Vietnam

Abstract

 Assessing the digital maturity of businesses plays a crucial role in their development in 
the digital environment. Neutrosophic sets have been widely applied in many problems to address 
uncertainty in complex realities. The Combined Compromise Solution (CoCoSo) techniques have 
been used to address multi-criteria decision making problem. In this paper, an hybrid model 
combining the CoCoSo technique, entropy, and score function is used to address multi-criteria 
decision making problem under interval Neutrosophic environment. Information entropy is used 
to manage the weighted values of criteria in the decision-making model, and the score function is 
used to transform the evaluation into interval value Neutrosophic in the CoCoSo technique. 
Finally,  the digital maturity level of a business is evaluated using proposed integrated model. 

DOI 10.5281/zenodo.18882888