SERVQUAL Neutrosophic Applied to Job Training Programs for Women in Ecuador: Impact on Reducing the Wage Gap and its Relationship with the Cost of Living

Abstract

This article positions itself relative to the SERVQUAL model applied to neutrosophic logic to assess the perception of effective job training in Ecuador for females through the transferability of skills with relative gender income inequality investigated. Questionnaires of neutrosophic scales (truth, falsity, indeterminacy) were sent to females who completed government job training programs and secondary data from INEC were used to produce findings relative to employment and compensation information. The findings assessed dimensions of whether the job training was relevant, a precursor to equally compensated employment, and whether the females believed that they had acquired negotiation skills, assessing statistical uncertainty via neutrosophic sets. Ultimately, the findings determined perceptions of what constituted effective training and how efforts could be improved through institutionalized public gender-focused endeavors. This article's findings rely heavily upon positioning the paper relative to neutrosophic logic supported by recent articles about labor and income inequity suggesting a gender-focused trained public efforts endeavor.